Creating
Customer
Experience
Heroes
Asia Pacific's Most Trusted Advisor in Customer Experience and Service Operations
Customer Driven was established September 2014
by Louis Dupé & Peter Trowbridge,
with the vision to build a customer centric business consulting and services company
that differentiated itself through a reputation of delivering business improvement results.
The delivery proposition is supported with deep expertise, starting with the founders and evolved through a team of professionals with experience as business practitioners rather than pure management consultants.
Consulting
- Customer Experience (CX)
- Operational Performance
- Digital Operations
- Customer Interaction Platforms
Workforce Management
- Scenario Modelling
- Tailored Training
- Platform Licencing & Support
- WFM as a Managed Service
- Coaching & Development
- Design & Build
Knowledge Management
- Design
- Develop content
- Deploy Cloud KM Solutions
- User / Role Management
- KM Audits
- Analytics
Workforce Performance & Enablement
- Training
- Quality Assurance
- Coaching
- Leadership Development
- Performance Management
Omni Channel Cloud Solutions
- Genesys Cloud
- APIs – Std and Customised
- App Foundry
- Carriage, SIP trunks
- Workforce Engagement
- Knowledge Management