Customer Driven was established September 2014 by Louis Dupé & Peter Trowbridge with the vision to build a customer centric business consulting and services company that differentiated itself through a reputation of delivering business improvement results.
OUR SERVICES
CONSULTING
Customer Experience (CX)
Operational Performance
Digital Operations
Customer Interaction Platforms
KNOWLEDGE MANAGEMENT
Design
Develop content
Deploy Cloud KM Solutions
User / Role Management
KM Audits
Analytics
WORKFORCE MANAGEMENT
Scenario Modelling
Tailored Training
Platform Licencing & Support
WFM as a Managed Service
Coaching & Development
Design & Build
CLOUD SOLUTIONS
Genesys Cloud
APIs – Std and Customised
App Foundry
Carriage, SIP trunks
Workforce Engagement
Knowledge Management
AI & AUTOMATION
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PERFORMANCE & ENABLEMENT
Training
Quality Assurance
Coaching
Leadership Development
Performance Management
"It's been above and beyond… to have such support that we know we're really working hand in hand together to make sure that we're using the system to its full capacity”
Become truly customer driven. We help take your service from random to customer advocacy, driving an improved customer experience aligned with your customers’ expectations.
BEFORE
Random
Differing Services
Conflicting Experiences & Advice
Varying Quality
Predictable
Methodical
Detached
Cold
“Is there anything else I can help you with today?”
AFTER
Customer Driven
Consistent
Personalised
Aligns To Customer Needs & Values
Customer Advocacy Experience
Customers who actively support & promote your business
OUR CLIENTS...
