We help our clients using Omni Channel Cloud Software to deliver exceptional customer experiences.

OMNI CHANNEL CLOUD SOLUTIONS

OMNI CHANNEL CLOUD SOLUTIONS

OUR APPROACH

Customer Driven are experts in extracting the full value of cloud CX applications and helping organisations migrate away from legacy technology.  We believe that technology should be an enabler to organisations, acting as a key tool in the delivery of exceptional and differentiated Customer Experiences.

We take a business led approach, looking to develop a strong understanding of our client’s needs and strategy to inform the solution design. Our experienced team bring a wealth of operational experience from a broad range of industries and are passionate about helping our clients to deliver their target Customer Expierence.

OUR APPROACH

Customer Driven are experts in extracting the full value of cloud CX applications and helping organisations migrate away from legacy technology.  We believe that technology should be an enabler to organisations, acting as a key tool in the delivery of exceptional and differentiated Customer Experiences.

We take a business led approach, looking to develop a strong understanding of our client’s needs and strategy to inform the solution design. Our experienced team bring a wealth of operational experience from a broad range of industries and are passionate about helping our clients to deliver their target Customer Expierence.

OUR OFFERING

Cloud CX solutions with our combined expertise in implementation and ongoing services to provide better business outcomes.

Deliver industry leading expert capability in Core and Supplementary Products.

Leverage Customer Driven IP and capabilities to deliver Pre and Post Implementation Consulting Services.

Significant focus on solution optimisation, extracting value beyond initial implementation and maximising Return on Investment.

Our offerings focus on, not only being expert in how the applications work, but how to work the application to address our client’s business objectives.

OUR OFFERING

Cloud CX solutions with our combined expertise in implementation and ongoing services to provide better business outcomes.

Deliver industry leading expert capability in Core and Supplementary Products.

Leverage Customer Driven IP and capabilities to deliver Pre and Post Implementation Consulting Services.

Significant focus on solution optimisation, extracting value beyond initial implementation and maximising Return on Investment.

Our offerings focus on, not only being expert in how the applications work, but how to work the application to address our client’s business objectives.

Genesys Cloud

MS Teams

Custom and Standard Integrations: Reporting, CRM, CMS, ITSM, Payment Gateway, Knowledge,

Omni CX Redesign

Native PCI Compliant Secure Payment Processing

AppFoundry: Genesys ecosystem solutions that provide cross platform capabilities

Custom Applications & Solutions

Telecommunication Services: Carriage, SIP Trunks, Session Border Controller, SIP Security, TLS Encryption

Hardware (Headsets, Handsets, Devices)

Speech and Voice Analytics

Various other Genesys ecosystem solutions that provide cross platform capabilities

PCI Compliance

Testing tools for IVR/call flows/stress/load

Session Border Controller, SIP Security

Handsets, Headsets

OUR SERVICES

Pre Implementation Consulting: Requirements, Analysis, Design, Business Case, Procurement, Commercials

Implementation: Project Management, Design, Build, Integrate, Test, Cutover & Support

Maintenance and Support with Value-Add Elements: Dashboards, Analytics, Monitoring

Managed Services: Proprietary End-to-End Service Management Toolkit

Proactive Release Management Advisory: Knowledge Transfers, Impact and Feature Benefit Analysis

Support & Success: 24/7 On Shore Service Desk, Customer Success Manager and Program

Post Implementation Consulting: Optimisation, Analytics/ Benchmarking, Contact Centre Operations Services, Training

Find out more about
Cloud Contact Centre

Join the many businesses who are being transformed by being smart about the cloud.

Enquire Today

Step 1 of 2

Our team of Cloud Contact Centre experts will collaborate with your business to help your organisation achieve its customer experience objectives.

Find out more about
Cloud Contact Centre

Join the many businesses who are being transformed by being smart about the cloud.

Step 1 of 2

Enquire today

Our team of Cloud Contact Centre experts will collaborate with your business to help your organisation achieve its customer experience objectives.