Knowledge Management

Workforce Management

Customer Management Consulting

Training and Organisational Development

Contact Centre Cloud Software

The Customer Driven Vision

The Directors of Customer Driven are like-minded in their passion for developing organisations to create customer experiences that build customer loyalty, and at the same time they bring together a diversity of skills that can make it happen.

The Directors started their career in a company that was highly customer focused and they spent much of their time building organisational capability to deliver to customer driven strategies for that company. Since that time, the Directors have each been accountable for developing high performing customer service and sales operations across a number of businesses, within a number of industry sectors.

In 2014 they decided to reunite to form Customer Driven Solutions, and help Australian Businesses develop their customer service operations to deliver truly customer driven services profitably.

Everyone in the team at Customer Driven solutions have been accountable for delivering results within some of the most reputable Australian businesses and therefore have a deep understanding of how to make change within organisations and are focused on producing outcomes.

What our clients say about us

“The most effective customer service operations are well aligned in meeting customer needs, employee needs as well as the strategic goals of the business, and this is what the Customer Driven team produced.”

Our Offices ━


  • 10 Cremorne Street
  • Cremorne
  • Victoria 3121


  • 6c/23 Breene Place
  • Morningside
  • Brisbane 4170